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1. How to Make a Complaint

 

If you’d like to raise a concern, please email me directly at hello@neeciesnapshot.com with:

• Your full name

• Date of service or enquiry

• Details of your complaint (what happened, when, and how it impacted you)

• Any supporting documents or screenshots

 

 

2. What Happens Next?

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• You’ll receive confirmation of your complaint within 3 working days.

• I’ll review your concern thoroughly and aim to provide a response within 7 working days.

• If more time is needed (e.g. for third-party input or busy seasons), I’ll keep you updated.

 

 

3. Resolution + Follow-Up

 

I always aim to resolve issues fairly, openly, and respectfully. Depending on the nature of the concern, resolutions may include:

• A formal apology

• A service correction or re-delivery (if possible)

• A partial refund or goodwill gesture

• Internal process reviews

If we’re unable to reach a resolution, I’m happy to signpost you to external mediation services if appropriate.

 

 

4. A Final Note

 

Feedback (good or bad) helps me grow. Thank you for trusting me with your creative or strategic work — and for allowing space for clarity and communication when it’s needed most.